SHIPPING & TRACKING

Do you ship internationally?

Currently, we are only shipping to the United States and its territories (including, Hawaii Puerto Rico, Guam, etc.). We are also able to ship to US military bases if the shipping address is an APO, FPO, or DPO.

When will I get my tracking number for my order?

We strive to ship your order within the same day of purchase If you place your order before 11 am EST. All the orders received after 11 am will be shipped out the next day. In case of back order, you will receive notification. You will receive an email confirmation once your payment is confirmed. Once the item shipped out, you will also receive a tracking number via email.

For special orders and equipment orders, the delivery time is subject to availability from the manufacturer. We will inform you about the estimated delivery time of your order. If you have any questions about your special order or equipment order, please reach us at 202-331-3061 for more detailed information.

When will I receive my order?

We use FedEx/ UPS Ground service for all the standard shipments. Customers in the contiguous U.S. (48 bordering states) can expect to receive their orders within 2-5 days based on the distance from our warehouse in Virginia. Customers in Alaska, Hawaii, and other U.S. territories must choose UPS Air. They will receive their shipment according to the type of air service they have chosen.

My order is being returned to sender, what do I do?

Please inform our Customer Service Team as soon as possible by sending an email to customerservice@globaldentalshop.com .Be sure to include:

-The email address associated with your account

-The order numbers.

-Your best address (we need to know where to ship your replacement to!)

Do I have to pay extra for shipping

FedEx/UPS Ground Free Shipping on all orders in the USA over $99 except for locations in Hawaii, Alaska and other US territories.

After I place the order when will my order be shipped out?

Orders placed before 11am EST will ship the same day. Orders placed after 11am EST may not ship until the next business day. Global Dental Shop LLC recognizes holidays throughout the year. Watch our home page for notices regarding company closings due to holidays, as this will affect shipping delivery dates. Orders placed within the United States are shipped via UPS. Customers are ultimately responsible to ensure that carriers will deliver at the requested time in their areas.

What should I do if I have not received order although it has been reported as delivered?

We understand that things happen, so do not worry! We will help you attempt to locate your box first. Please provide the order number, tracking number, and the sender's name for us to investigate further. If you need us to send another shipment to you immediately please send us an email to customerservice@globaldentalshop.com

Please include "IMMEDIATE SHIPMENT REQUEST" in the subject line of your email. If further investigation by UPS and our company indicates that there was a mistake on our part or UPS delivery person, you will not be charged for the replacement shipment. If you provided an incorrect shipping address before shipping, then you will be responsible for the cost of un-received shipment as well as the replacement shipment.

For special orders and equipment orders, the delivery time is subject to availability from the manufacturer. We will inform you about the estimated delivery time of your order. If you have any questions about your special order or equipment order, please reach us at 202-331-3061 for more detailed information.

Where will my order ship if I change my address?

Yours one-time order or subscription for consumable will always ship to the address that is showed on your checkout page or your subscription order. Because subscription renewals are scheduled based on your terms, you must update your address at least 24 hours prior to your shipping cycle date to ensure that your box is shipped to your preferred address.

If you are unable to meet this deadline, we strongly encourage you to contact UPS customer service to attempt to reroute your package. If you are still unable to retrieve your order, please contact our Customer Service Team at cusomerservice@globaldentalshop.com to advise them as soon as possible.

Note: If the shipping address is not updated on your account a day before your shipping cycle, the change will not apply to the current shipment and your consumable recursive order will be shipped to the old address. UPS reserves the right to charge a fee for their forwarding service. You will be required to pay a fee in order to retrieve your order.

For special orders and equipment orders, the delivery time is subject to availability from the manufacturer. We will inform you about the estimated delivery time of your order. If you have any questions about your special order or equipment order, please reach us at 202-331-3061 for more detailed information.

How do I track my order?

You will always receive a tracking email for each order that ships out to you.